Contact Center Services NC II
Get BPO-hired with the communication and CRM skills recruiters screen for.
- Duration
- 144 hours
- Mode
- Face-to-Face
- Schedule
- Mon – Sat · 9:00 AM – 1:00 PM
- Level
- Beginner
Next batch starts July 6, 202614 of 30 slots left
₱8,500Installment available
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Sound Familiar?
The wall between you and the role you want
Every batch starts with the same frustrations — and the program is built to take each one apart.
Where you are now
- You keep failing call center interviews and mock calls
- English is decent but freezes under pressure on the phone
- No idea how CRMs, metrics, and after-call work actually operate
How the program answers it
- Daily live call simulations until pressure feels routine
- Accent, tone, and active-listening coaching from BPO veterans
- Real CRM workflows, metrics, and after-call documentation practice
Course Outcomes
Your transformation, spelled out
What changes between your first session and graduation day.
Before — day one
- Failed interviews and mock-call stages
- Nervous on live calls
- No BPO vocabulary or tools experience
After — graduation day
- Confident on inbound and outbound live calls
- Fluent in CRM tools and after-call workflows
- TESDA CCS NC II national certificate
- Interview-ready with mock-call mastery
What You'll Learn
Inside the curriculum
5 modules · 15 lessons across 144 hours of training. Expand each module to see exactly what you'll practice.
Every module ends with a hands-on output, not just a lecture.
- Conversational English for live calls
- Accent neutralization, tone, and pacing
- Active listening and probing questions
Career Opportunities
Where this course takes you
Roles our Contact Center graduates step into — with career guidance included from enrollment to placement.
- Call Center Agent
- Customer Service Representative
- Technical Support Representative
- Chat & Email Support Agent
- Team Leader (career track)
Success Stories
Graduates who made the jump
Real outcomes from Contact Center alumni — drag through their stories.
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Your Instructor
Katrina S. Velasco
- TM I Certified Trainer · Former BPO Quality Team Lead
- 9 years across voice, chat, and quality assurance
Katrina took thousands of calls and later graded thousands more as a QA lead. She trains students against the same scorecards recruiters and QA teams actually use.
Pricing & Enrollment
Reserve your slot
One fee, no hidden charges — pick the payment path that fits.
- Batch starts
- July 6, 2026
- Enrollment closes
- June 29, 2026
- Remaining slots
- 14 of 30
Full Payment
₱8,500
one-time, everything included
- Complete training fee — no add-ons
- All learning materials included
- National assessment preparation
- Priority slot reservation
OWWA Scholarship
Covered
for qualified OFWs and dependents
- This program is OWWA-eligible (TESDA-registered)
- For active OWWA members and qualified dependents
- We assist with requirements end to end
- Same training, assessment, and certificate
Slots are confirmed on a first-paid, first-reserved basis. Need help choosing? Message us on Facebook — it’s free.
FAQ
Questions, answered
The things almost every enrollee asks before reserving a slot.
Something else on your mind? Ask us directly
Limited slots per batch
Ready to Start Your Career?
The next Contact Center batch starts July 6, 2026 with 14 slots left. Reserve yours, or message us on Facebook first — no pressure, no fees.