Will this help me pass BPO interviews and versant exams?

Yes — the final module is dedicated interview and mock-call coaching, including versant-style speaking and listening drills, because passing recruitment is the whole point of the program.

I'm a fresh graduate with no work experience. Can I apply to BPOs after this?

Absolutely. Most contact centers hire candidates with no prior experience if they communicate well and know the workflow — exactly the two skills this course trains daily.

TESDA RegisteredBPO & Customer Experience

Contact Center Services NC II

Get BPO-hired with the communication and CRM skills recruiters screen for.

Duration: 144 hours
Mode: Online
Schedule: Mon – Fri · 7:00 PM – 9:00 PM

Enroll Now Message us on Facebook

Next batch starts October 5, 202614 of 30 slots left

Contact Center Services NC II course banner with a headset-wearing agent giving a thumbs up

₱3,900Full Course Fee

Learners Trained

Graduates equipped with job-ready skills.

Certification Support

Guidance through every assessment step.

Industry Partners

Organizations supporting deployment and practice.

Programs Offered

Training programs designed to support different career and skill development goals.

Sound Familiar?

The wall between you and the role you want

Every batch starts with the same frustrations — and the program is built to take each one apart.

Where you are now

You keep failing call center interviews and mock calls
English is decent but freezes under pressure on the phone
No idea how CRMs, metrics, and after-call work actually operate

How the program answers it

Daily live call simulations until pressure feels routine
Accent, tone, and active-listening coaching from BPO veterans
Real CRM workflows, metrics, and after-call documentation practice

Course Outcomes

Your transformation, spelled out

What changes between your first session and graduation day.

Before — day one

Failed interviews and mock-call stages
Nervous on live calls
No BPO vocabulary or tools experience

After — Training completion

Confident on inbound and outbound live calls
Fluent in CRM tools and after-call workflows
TESDA CCS NC II national certificate
Interview-ready with mock-call mastery

What You'll Learn

Inside the curriculum

Expand each module to see exactly what you'll practice throughout the training.

Every module ends with a hands-on output, not just a lecture.

Conversational English for live calls
Accent neutralization, tone, and pacing
Active listening and probing questions

Career Opportunities

Where this course takes you

Roles graduates can step into after completing the program.

Call Center Agent
Customer Service Representative
Technical Support Representative
Chat & Email Support Agent
Team Leader (career track)

Success Stories

Graduates who made the jump

Real outcomes from trainees who finished this course.

“I failed three final interviews before this course. After two weeks of mock calls I stopped freezing — passed the next application including the versant.”

Jerome K. EstradaCustomer service rep, telecom account

“Ma'am Katrina's de-escalation drills are exactly what the job is. My first irate caller felt like just another class exercise.”

Aira C. DomingoTechnical support rep, US account

“The CRM and typing modules mattered more than I expected — the practical exam at my company was multi-window handling, and I'd done it daily in class.”

Paolo V. SantiagoChat support agent

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Your Instructor

Dolly Matining

Trainer Dolly Matining guides learners with a practical, learner-focused approach, helping students build confidence and hands-on skills in Bookkeeping NCIII, Computer Systems Servicing NC II, Virtual Assistant Services Level III, Computerized Bookkeeping Level IV.

Pricing & Enrollment

Reserve your slot

One fee, no hidden charges — pick the payment path that fits.

Full Payment

₱3,900

one-time, everything included

Complete training fee — no add-ons
All learning materials included
National assessment preparation
Priority slot reservation

Slots are confirmed on a first-paid, first-reserved basis. Have questions before enrolling? Message us on Facebook — it’s free.

FAQ

Questions, answered

The things almost every enrollee asks before reserving a slot.

Something else on your mind? Ask us directly

Limited slots per batch

Ready to Start Your Career?

The next Contact Center batch starts October 5, 2026 with 14 slots left. Reserve yours, or message us on Facebook first — no pressure, no fees.